Help with Guwa
Support
Tell us what happened and what you expected. Guwa’s support address is support@guwa.app.
General issues
Include your device model, Android version, Guwa version, whether the app came from Google Play, and clear steps to reproduce the problem.
Google Sign-In and Account Backup
State whether Google Sign-In completed, whether Account Backup was enabled, and whether the issue happened while backing up or restoring. Do not send your Google password, authentication tokens, or App Check tokens.
Guwa Pro, purchases, and restore
First confirm that Google Play is using the account that made the purchase, then use Restore in Guwa. If access is still missing, send your Google Play order ID when available. Never send payment-card details.
Founder Pass
Enter GUWAFOUNDERPASS2026 from Profile > Redeem a code after signing in with an eligible new account. Eligibility and capacity are verified in the app. If redemption fails unexpectedly, describe the message you received without sending authentication or App Check tokens.
Local photo memories
Photo files remain on the device and are not part of Account Backup. Confirm camera or gallery permission, available storage, and whether the original local file still exists. Avoid emailing private photos unless they are essential to your request.
Privacy and account deletion
Read the Privacy Policy or follow the separate account and data deletion instructions.
Information we will never request
Do not send passwords, one-time codes, authentication tokens, private keys, signing files, App Check tokens, or full payment-card details.